ARCHER logo ARCHER banner

The ARCHER Service is now closed and has been superseded by ARCHER2.

  • ARCHER homepage
  • About ARCHER
    • About ARCHER
    • News & Events
    • Calendar
    • Blog Articles
    • Hardware
    • Software
    • Service Policies
    • Service Reports
    • Partners
    • People
    • Media Gallery
  • Get Access
    • Getting Access
    • TA Form and Notes
    • kAU Calculator
    • Cost of Access
  • User Support
    • User Support
    • Helpdesk
    • Frequently Asked Questions
    • ARCHER App
  • Documentation
    • User Guides & Documentation
    • Essential Skills
    • Quick Start Guide
    • ARCHER User Guide
    • ARCHER Best Practice Guide
    • Scientific Software Packages
    • UK Research Data Facility Guide
    • Knights Landing Guide
    • Data Management Guide
    • SAFE User Guide
    • ARCHER Troubleshooting Guide
    • ARCHER White Papers
    • Screencast Videos
  • Service Status
    • Detailed Service Status
    • Maintenance
  • Training
    • Upcoming Courses
    • Online Training
    • Driving Test
    • Course Registration
    • Course Descriptions
    • Virtual Tutorials and Webinars
    • Locations
    • Training personnel
    • Past Course Materials Repository
    • Feedback
  • Community
    • ARCHER Community
    • ARCHER Benchmarks
    • ARCHER KNL Performance Reports
    • Cray CoE for ARCHER
    • Embedded CSE
    • ARCHER Champions
    • ARCHER Scientific Consortia
    • HPC Scientific Advisory Committee
    • ARCHER for Early Career Researchers
  • Industry
    • Information for Industry
  • Outreach
    • Outreach (on EPCC Website)

You are here:

  • ARCHER
  • User Support
  • Helpdesk
  • Frequently Asked Questions
  • ARCHER App

Contact Us

support@archer.ac.uk

Twitter Feed

Tweets by @ARCHER_HPC

ISO 9001 Certified

ISO 27001 Certified

ARCHER User Support

ARCHER users are supported in a number of ways. Below please find the links to the available resources.

ARCHER Helpdesk

Through the helpdesk you can ask for help and information about all aspects of the service. Further information on Helpdesk.

ARCHER App

The ARCHER App allows you to access information about your ARCHER accounts and jobs. For more information visit the ARCHER App page.

ARCHER Technical Documentation

Full ARCHER User Guide and other technical documentation available in the documentation section of the website.

SAFE User Guide

SAFE is a web-based interface enabling users to effectively manage their use of ARCHER Service. The detailed SAFE user guide contains separate sections for individual users and project managers. Access the SAFE user guide.

Quick Start Guide

A quick step-by-step summary on how to quickly get up and running on ARCHER - How to get started on ARCHER.

Frequently Asked Questions

A collection of questions commonly asked by potential and current users of ARCHER.

Training

Information on ARCHER training will follow in due course.

Other resources

ARCHER YouTube Channel

Copyright © Design and Content 2013-2019 EPCC. All rights reserved.

EPSRC NERC EPCC